Refund Policy

Last Updated: October 2026

Because many of our products are personalized gifts, curated surprise hampers, or custom-branded event souvenirs, our refund and return policy is structured as follows:

• General Eligibility: Due to the delicate and personalized nature of our items (such as fresh components, custom-engraved items, or bespoke event souvenirs), we generally do not accept returns or offer refunds once an order has been processed, curated, or dispatched.
• Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect due to our error, please notify us within 24 hours of receipt with photographic proof via surprise@marvexaibex.com or by visiting us at 294, Herbert Macaulay Way, Sabo. We will review the issue and, where verified, arrange a replacement or appropriate resolution.
• Cancellations: Orders for custom souvenirs or surprise packages can only be cancelled within a limited window before production or curation begins. Please contact us immediately if you need to modify or cancel an order.